The despatch time for each product can vary from 1-10 working days. Item lead time varies on size of product, weight and type of service required. Either 1-man or 2-man delivery service.

Tracking information for all orders will be sent once the order has been despatched. This will provide you with a delivery date, and a time window will be provided on the day of delivery. Delivery is typically Monday-Friday, but certain couriers may deliver your parcel on a weekend. You will be given a tracking link on the text that allows you to track the driver 

2-man deliveries will be booked in directly with the customer at least 24/48 hours before the delivery is due to take place.

Please provide a mobile number at checkout to ensure you receive tracking and booking requests from our couriers.

Once an order has been dispatched, unfortunately we cannot change anything with the courier. You can interact with the tracking information. On this tracking you can request the parcel be delivered on another date.

All orders do need to be signed for by the recipient. You can request for a parcel to be left in a safe place or delivered to your neighbour on the tracking information. If you request this then we cannot take any responsibility if the parcel cannot be located. Our delivery partner will photograph the location where the parcel was left. You can be sent a POD (proof of delivery) at any time.

If your order has been placed using Klarna or Clearpay, then the delivery address cannot be changed as it must match the billing address.

On other orders typically we are unable to change the delivery address. If you contact us before your order has been dispatched, we can check if this is able to be changed or not. Charges may apply.

If you have put any incorrect information on your order at checkout, i.e postcode, house number. You need to contact us ASAP to amend this before the parcel is dispatched. 

If the parcel has been dispatched, then we cannot take any responsibility for the incorrect information provided. We will do our best to request the parcel is returned to us if not delivered, and a return fee may apply.

If you have ordered multiple items where we can, we will always try and deliver them together. Unfortunately, it is not always possible as some items may require certain couriers or get dispatched from a different warehouse.

We will send a notification after the order has been placed to advise if your delivery will be split up.

Unfortunately, we can never 100% guarantee a specific delivery date. If you put a note on your order at checkout to request a delivery date, we will do our very best to ensure the product is delivered on this day for you. It is possible that delivery could fall slightly after the date.

If it wouldn’t be possible at all for that delivery date, then we will contact you to advise before the order is dispatched.

If you want us to hold onto an order that is no problem at all. You can put a note at checkout to advise what date you are able to take delivery from. We will then ensure delivery takes place ASAP after this date.

If you are not 100% sure when you can take delivery, you can also advise this via a note at checkout. Please advise that you will contact us to let us know when delivery can take place from.

It will state on the product listing if a product will be delivered to the room of choice as standard. This is typically for larger heavier items or premium ranges.

We offer a few delivery services 

Door Step Delivery Only 
Door Step Unwrap and Check 
Room of Choice Delivery onlyRoom of Choice Unwrap and Check 
Room of Choice Delivery and Installation

We are unfortunately unable to deliver any of our items outside the UK. If you do wish to ship the item abroad, then we can deliver the product to a 3rd party courier of your choice. Alternatively, you can arrange for a courier to collect the item from our premises. Please contact us via our email before, so we can confirm all details with you.

Please note we don’t take any responsibility for damages to items that are not shipped by the use of our own couriers.